Book an Appointment

Monday - Friday: 8am to 6pm
Saturday: 9am to 12pm


Emergency 111 EMERGENCY: 111
Contact Us: (09) 376 3015
manager@hernebaymed.co.nz

Appointments

 

The surgery will be closed for EASTER and ANZAC

Friday 30th March 2018 and Monday 2nd April 2018

Wednesday 25th April 2018

In Emergency 111 for Ambulance or 09 376 3015 for our Nurse Triage Service

The surgery is opens open

Monday – Friday: 8 am to 6 pm - online bookings available 
Saturday: 9 am to 12 pm - walk in appointments only.

       

Online appointments may be made with your usual doctor through Health 365 Patient Portal.

If the do not have any appointments available please ring 376 3015 and talk to our receptionist about consulting with another doctor.

Appointment times are a standard 15 minutes in length. If you feel you will require longer or if you are bringing other family members with you for the consultation, please inform the receptionist at the time of making the appointment.

Saturday morning is a walk in service only one doctor available. There is a surcharge of $15 for all appointments.  Saturday Consultations for urgent appointment only.


Outside Surgery Hours

Emergency care is provided at White Cross - 202 Ponsonby Rd, phone 376 5555 or at other after-hours  clinics throughout Auckland.
The Surgery's phone number automatically redirects to Home Care Medical Nurse Triage Service, calls will be answered by a nurse who is trained in phone triage and advice.


Keeping to Appointment times

If you do not attend or cancel an appointment, giving insufficient notice, there may be a fee payable.

Although we make every effort to run to appointment times, you will appreciate that sometimes there are emergencies or unexpected consultations that put us behind schedule. We do try to contact patients in these circumstance but you are welcome to phone to confirm time of your appointment.

However, if you have been waiting 20-30 minutes and you think you have been overlooked please check with our receptionist.

Special medical examinations e.g. insurance medicals, minor surgical procedures and IUCD fittings require longer consultations. if you require a longer appointment please advise when making your appointment.

Your rights are protected by the Health and Disability Code and the Privacy Act.